Davidson House
Forbury Square
Reading
Berks. RG1 3EU
Telephone: +44(0)1189 001033
Fax: +44(0)1189 000512

SunSystems Technology Services

Installation, Upgrade and Migration Services

Consultants who understand the technology aspects of SunSystems products and the platforms on which they exist install SunSystems software. Whether you are simply updating the version of SunSystems or changing operating system and database, we ensure that business continuity is maintained and SunSystems data is transferred with minimum downtime. The service includes documented post-installation tests and a report of all work carried out plus site-specific administration and maintenance advice. Each of these services follows advice on hardware sizing to ensure that your chosen platform will give the performance you expect

Database Health Check Service (SQL or Oracle)

As data volumes grow, it is essential to review the database’s performance statistics in order to maximise the potential of any SunSystems RDBMS application. With expertise in SunSystems, Oracle, SQL Server and operating systems, we can review database performance statistics and revise the operating parameters accordingly. We can determine likely bottlenecks before any system slowdown, and help you plan for future growth.

This service includes:-

  • Check and validate database backups

  • Performance monitoring of the SunSystems Database

  • Pro-active optimisation for the performance of the SunSystems Database

  • Check error logs to check for problems or security issues

  • Monitor Windows event log to check for any background problems

  • Monitor disk space and usage

  • Monitoring storage for future growth

  • Take corrective actions for any of the above

Remote SunSystems Database Service (SQL or Oracle)

The performance and reliability of any complex, scalable client-server application can vary greatly depending on the way the RDBMS and the operating system were initially configured and the changes over time that can occur.

The Remote SunSystems Database Service consists of an initial review of the SunSystems installation and the RDBMS environment in which it operates. 

A monthly Database Health Check (see above for details of this service) is completed remotely and a detailed report generated as well as checking Database Maintenance Tasks and Database Backups.

Also included is 1 hour Remote Support/Diagnostics

Technology Site Audit

Over time the circumstances in which you use SunSystems may change: your data volumes may have increased your numbers of users grown or you may wish to ensure that your IT strategy and SunSystems remain compatible. We can review your complete installation, your usage of SunSystems and your IT strategy. We would then document and discuss with you any required or desirable changes in any aspect of your SunSystems installation, including hardware and networks, to ensure you continue to maximise the benefits available from the application.

A site audit is also recommended prior to completing a SunSystems upgrade to ensure that the proposed SunSystems environment has the correct number of servers, resources and software compatibility. An upgrade project plan would be generated from the audit which outlines the tasks and resources required to compete the upgrade.

 

Hosted and Managed

Are you currently hosting and managing your existing SunSystems installation internally?

  • Do you find it difficult and costly to operate?
  • Is it difficult to find the technical and operational staff with a high degree of understanding and experience of the application and it's operating environment?
  • Have you a Disaster Recovery process in place with all the necessary technical and application skills in position to recover quickly without impairing your business operation?

If you would like to take advantage of the applications funcionality without the hassle and worry of maintaining and supporting it's operating environment, then we can help.

Hosting

Using state of the art and secure data cenrtes we can provide a fully secure nad flexible hosted environment in which your SunSystems environment can be operated, leaving your I.T department to concentrate on supporting your business.

Application Managed Service (AMS)

AMS can be added to your hosting package to provide another level of support. Out technical team will take on day to day responsibility for maintenance and general technical taks plus carry out regular health checks and tuning to keep the systems in top working order.

Additionally you could also add Application support, whereby you can have experienced application consultants assist you with functional elements of using the application that are not covered under your application support and maintenance agreement. They can even undertake a bureau service for you should you not have the experienced staff to carry out certain functions, or have resourcing issues

AMS is a flexible and extensible service designed to enhance your application operatying and user experience and supplements your existing support agreements.

 

For more details, link to our Hosting and AMS page or Contact us on +44(0)1189 001033 or mail to services@xenartis.com.