Davidson House
Forbury Square
Reading
Berks. RG1 3EU
Telephone: +44(0)1189 001033
Fax: +44(0)1189 000512
SunSystems Technology AMS
The SunSystems Technology AMS is a flexible offering and can be adapted to suit individual needs. It is ideally used when the client has a hosted solution as this ensures a closed environment to operate in, however, it can also be offered to clients who wish to keep their SunSystems installation locally.
Specific requirements can be catered for and a tailored solution provided around the following core service:
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Incident
Management · Review / Manage Technical Support Incidents logged with Infor · Fix / Patch deployment as a result of a logged support incident · XenArtis direct contact for technical issues / queries during core office hours (9am - 5pm) |
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Installations & Changes
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Application Patch Set
Installation on scheduled basis · Up to 10% discount on normal daily rates for future additional technical consultancy such as upgrades, system migration etc (subject to continuing AMS agreement) |
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Operations Management
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Job Scheduling
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DB Patch set deployment
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Maintain Technical System
documentation |
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Pro-active Maintenance
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Remote DBA Service (covers database down
scenarios etc)
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Monthly mini system health checks
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Two Full System Health Check / Audit
(scheduled checks and maintenance)
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Job Checking (maintenance plans etc)
Contact us on +44(0)1189 001033, or alternatively send a mail to services@xenartis.com to discuss our Application AMS services.
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