SunSystems Application AMS

Working with our approved SunSystems application consultancy partners, we can provide application AMS support for your SunSystems installation.

XenArtis is primarily a technology Company, but we recognise the value of a complete AMS offering and as such use highly skilled and experienced partners to complement our technology AMS offering.

So if you wish to add application AMS to give you complete AMS coverage for SunSystems, we can help.

Application AMS

SunSystems Application AMS is a comprehensive software outsourcing solution for managing your application. It goes beyond the level of support generally provided under your software vendor's support and maintenance agreement.

It provides a number of customised services to assist your users to be more productive and enhance their efficient use of the application.

Application AMS can either replace your internal first line application support team, or supplement it depending on the level of workload and availability of internal staff.

There are a number of different elements that can be incorporated in an Application AMS package depending on your requirements. These include:

• Bureau Operations

• Regulatory updates

• Proactive research and application of SunSystems patches

• Raise "How to" questions

• Building in a number Ad hoc consulting days at preferential rates

• New reports and/or queries, report changes

• Specialized training for new users

• Production support issues and resolutions Included

• Special project status reporting included

• Discuss upcoming key software functionality

The above elements are just a selection of what can be included. If you are interested in the concept of implementing an AMS solution for your SunSystems applications user support, then contact us to discuss what we can provide.

Contact us on +44(0)1189 001033, or alternatively send a mail to services@xenartis.com to discuss our Application AMS services.